Terms & Conditions

These terms apply to your membership with KVZ Performance Pty Ltd (ABN 75 697 828 176), trading as KVZ Performance ("KVZ", "we", "us"), at Unit 53, 3 Jackman Street, Southport QLD 4215. By creating an account, buying a membership, program or class pack, or booking a class, you agree to these terms. A membership can be for the gym, for KVZ Online, for coaching, or for a program such as Road to HYROX. If you don't agree, please don't use the service.

• Memberships are billed in advance, weekly by default (or fortnightly by arrangement). Billing continues automatically until you cancel.
• All prices are in Australian dollars and include GST for members in Australia. Members of KVZ Online who live outside Australia pay the same price in Australian dollars, with no GST charged. Your bank may add its own currency conversion fee. A tax invoice is issued for each payment.
• Payments are processed securely by Stripe. We don't see or store your full card details.
• If a payment fails, we may retry it and will contact you. Access may be suspended while a payment is outstanding. Please tell us before your card changes, expires or is replaced so your payments aren't interrupted.

New members may receive one free class to use within 14 days of signing up. A new member who signs up with an existing member's referral code may instead receive a free week of classes, which starts the day they sign up. These are one per person, are not transferable, and have no cash value. Free classes and free weeks apply to gym memberships. Online memberships and programs have no free trial.

Class packs, single classes and passes are one-off purchases. Pack credits expire 90 days after purchase. A week pass gives unlimited classes for seven days from purchase, after which it expires. Packs, single classes and passes are non-refundable once purchased, except where required by the Australian Consumer Law.

• Upgrades take effect immediately. You pay only the pro-rata difference for the rest of the current billing period, then the new rate from the next cycle.
• Downgrades take effect at the end of your current billing period. You keep your current plan until then, with no refund for the current period.

We may adjust membership prices from time to time. For any price increase, we'll give you at least 30 days notice, by email and/or a notice in the app, before it takes effect. If you don't wish to continue at the new price, you're free to cancel under clause 8.

You can pause a weekly membership yourself from the membership page in the app, for 1 to 4 weeks at a time and up to 4 weeks in each calendar year. You are not billed while it is paused, and billing starts again automatically when the pause ends. If you need longer, for example for an injury or a pregnancy, contact us and we will talk it through with you.

There is no lock-in contract. Gym memberships, coaching memberships and the Coaching add-on need 4 weeks notice: they stay active and are billed as normal until the end of your billing cycle at least 4 weeks away, then end. KVZ Online and Road to HYROX Self-Guided can be cancelled at any time and end at the end of the week you have paid for. Road to HYROX has its own rules in clause 22. Payments already made are not refunded, except under the cooling-off period in clause 9 or where required by law.

If you're a new member and change your mind, you can cancel within 7 days of first joining and we'll refund your first membership payment in full. Just let us know in writing within those 7 days. This cooling-off applies once, to your initial join, and doesn't apply to class packs, single classes or passes (see clause 4).

• Classes must be booked through the app. Some plans include a set number of classes per week; unlimited plans have no cap.
• If a class is full you can join the waitlist and will be promoted automatically if a spot opens.
• You can cancel a booking free of charge up to 2 hours before the class starts. Late cancellations and no-shows may affect your access.
• We may cancel or reschedule a class (for example, low numbers, staff illness or a public holiday) and will let you know.

Before your first class you must read and sign our membership waiver and complete the pre-exercise health questionnaire (PAR-Q). You are responsible for training within your abilities and for telling us about any condition that affects your safety.

We want a safe, welcoming gym for everyone. We may suspend or cancel a membership for behaviour that is unsafe, abusive, or that seriously breaches these terms or our gym rules.

The same applies in Crew, the members' group chats and messages in our app. Do not post or send anything abusive, threatening, sexual, discriminatory, misleading or spam, and do not share someone else's personal information without their consent. You can report or block any member from their post, reply or message. We review reports within 24 hours, and we may remove content or remove a member from Crew without notice. Removal from Crew does not affect your membership.

You bring personal belongings into the gym at your own risk. We take reasonable care but aren't responsible for lost or stolen items; unclaimed lost property is kept for 30 days. To keep the gym safe and welcoming, please wipe down equipment after use, wear enclosed shoes and suitable clothing, and don't train if you have a contagious illness.

We sometimes take photos or video in the gym to promote KVZ on our website and social media. If you'd prefer not to appear, tell us in writing and we'll respect that. For members under 18, a parent or guardian sets this preference when they sign the waiver.

We will only share your achievements, like a new PB or finishing a program, on KVZ's social media or website if you have said yes in your settings, and we will message you before we post. You can change your answer at any time. Sharing your own achievement to Crew or your own social media is always your choice and needs no permission from us.

Exercise carries inherent risks. To the extent permitted by law, and subject to the guarantees under the Australian Consumer Law, KVZ is not liable for injury, loss or damage arising from your use of the gym or of KVZ Online, except where caused by our negligence. This clause is read together with the membership waiver you sign.

We may update these terms from time to time. We'll post the updated version here and, for material changes, give you reasonable notice.

These terms are governed by the laws of Queensland, Australia.

If you live outside Australia, nothing in these terms takes away any right you have under the consumer laws where you live that cannot be excluded by agreement.

• When someone joins on a paid membership using your referral code, you and that new member each receive $5 per week off your membership.
• Your discount as the referrer applies for each referred member while you are both active paying members, and stacks if you refer more than one person. It reduces as your referred members leave, and is capped so it never brings your fee below $0.
• The new member keeps their own $5 per week welcome discount for as long as they remain an active member, even if their referrer later leaves.
• Referral discounts have no cash value, can't be exchanged for cash, and apply only to recurring memberships (not packs, passes or one-off classes). One referral code applies per new member, and it can't be combined with the teen rate (the larger discount applies).
• KVZ Online plans are priced at the Foundational rate, so the new member's welcome discount and the teen rate do not apply to them.
• We may change, pause or withdraw the referral programme at any time. We may also withhold or reverse a discount where a code is misused or a membership is cancelled and refunded.

KVZ Online gives you our programming in the app, with options for training at home, in another gym or with no equipment, and access to our online community. It is self-guided: it does not include individual coaching, coach check-ins or messaging a coach about your training. You can message us about your membership or the app at any time. KVZ Online is included with an active gym membership.

When you train away from our gym, nobody from KVZ is supervising you. You are responsible for training in a safe space, with equipment in good working order, and within your abilities. Before your first session you must complete our pre-exercise health questionnaire (PAR-Q), and you must tell us about any condition that affects your safety.

Our programming is general training guidance and is not medical advice. If you are pregnant or have recently had a baby, have an injury, or have a heart, blood pressure or other medical condition, get clearance from your doctor before you start. Stop and rest if you feel pain, dizziness, chest discomfort or unusual shortness of breath. Clause 15 applies to training with KVZ Online as it does to training at the gym.

The first 20 members to join KVZ Online at the Foundational rate keep that weekly price for as long as their KVZ Online membership stays active, and clause 6 (price changes) does not apply to it. If you cancel, or your membership ends because payments stop, the Foundational rate ends with it, and the price at the time applies if you rejoin. A pause under clause 7 does not end it.

The same applies to the introductory price of Road to HYROX online, self-guided or coached: members who join at it keep that weekly price for as long as that membership stays active, and it ends in the same way.

KVZ Performance Coaching, the Coaching add-on and Road to HYROX Coached include: an assigned KVZ coach; a weekly check-in your coach reviews and responds to; goal and progress reviews about every four weeks; regular live coaching sessions with Katelin or a KVZ coach (recorded, for anyone who cannot attend); and messaging your coaching team about your training. We aim to reply within 2 business days. Coaching adjusts and guides the main program to suit you; it does not include a separately written individual program, unlimited one-on-one calls, or a coach available at all hours. Coaching places are limited.

Road to HYROX runs for 20 weeks from its intake date. Enrolment closes one week after the intake date. You are billed weekly from the intake date for the 20 weeks, and billing then stops by itself: nothing carries on unless you join something else. If you join before the intake date, your first payment is taken on the intake date.

Road to HYROX Self-Guided can be cancelled at any time and ends at the end of the week you have paid for. Road to HYROX Coached needs 4 weeks notice, or ends at the end of the 20 weeks if that is sooner. If an injury or illness stops you training, you can end Road to HYROX Coached straight away by sending us a medical certificate.

If something has not gone the way it should, please tell us. Email hello@kvzperformance.com with what happened and what you would like us to do. We aim to acknowledge your complaint within 2 business days and to give you our response within 10 business days. If it will take longer, we will tell you why and when to expect it.

If you are not satisfied with our response, you can contact the Office of Fair Trading Queensland (qld.gov.au/fairtrading) or, if you live outside Australia, the consumer protection body where you live. For a complaint about your personal information, see our Privacy Policy. Nothing in this clause limits your rights under the Australian Consumer Law.

Questions about these terms? Email hello@kvzperformance.com or call +61 7 3473 4333.