Terms & Conditions

These terms apply to your membership with KVZ Performance Pty Ltd (ABN 75 697 828 176), trading as KVZ Performance ("KVZ", "we", "us"), at Unit 53, 3 Jackman Street, Southport QLD 4215. By creating an account, buying a membership or class pack, or booking a class, you agree to these terms. If you don't agree, please don't use the service.

• Memberships are billed in advance, weekly by default (or fortnightly by arrangement). Billing continues automatically until you cancel.
• All prices are in Australian dollars and include GST. A tax invoice is issued for each payment.
• Payments are processed securely by Stripe. We don't see or store your full card details.
• If a payment fails, we may retry it and will contact you. Access may be suspended while a payment is outstanding. Please tell us before your card changes, expires or is replaced so your payments aren't interrupted.

New members may receive one free class to use within 14 days of signing up. It is a single-use credit, is not transferable, and has no cash value.

Class packs, single classes and passes are one-off purchases. Pack credits expire 90 days after purchase. A week pass gives unlimited classes for seven days from purchase, after which it expires. Packs, single classes and passes are non-refundable once purchased, except where required by the Australian Consumer Law.

• Upgrades take effect immediately. You pay only the pro-rata difference for the rest of the current billing period, then the new rate from the next cycle.
• Downgrades take effect at the end of your current billing period. You keep your current plan until then, with no refund for the current period.

We may adjust membership prices from time to time. For any price increase, we'll give you at least 30 days notice, by email and/or a notice in the app, before it takes effect. If you don't wish to continue at the new price, you're free to cancel under clause 8.

You can pause your membership by arrangement with us. Pause limits may apply. Contact us to arrange a pause.

There is no lock-in contract. To cancel, give 4 weeks notice. Your membership stays active and is billed as normal until the end of your billing cycle at least 4 weeks away, and then ends. Payments already made are not refunded, except under the cooling-off period in clause 9 or where required by law.

If you're a new member and change your mind, you can cancel within 7 days of first joining and we'll refund your first membership payment in full. Just let us know in writing within those 7 days. This cooling-off applies once, to your initial join, and doesn't apply to class packs, single classes or passes (see clause 4).

• Classes must be booked through the app. Some plans include a set number of classes per week; unlimited plans have no cap.
• If a class is full you can join the waitlist and will be promoted automatically if a spot opens.
• You can cancel a booking free of charge up to 2 hours before the class starts. Late cancellations and no-shows may affect your access.
• We may cancel or reschedule a class (for example, low numbers, staff illness or a public holiday) and will let you know.

Before your first class you must read and sign our membership waiver and complete the pre-exercise health questionnaire (PAR-Q). You are responsible for training within your abilities and for telling us about any condition that affects your safety.

We want a safe, welcoming gym for everyone. We may suspend or cancel a membership for behaviour that is unsafe, abusive, or that seriously breaches these terms or our gym rules.

You bring personal belongings into the gym at your own risk. We take reasonable care but aren't responsible for lost or stolen items; unclaimed lost property is kept for 30 days. To keep the gym safe and welcoming, please wipe down equipment after use, wear enclosed shoes and suitable clothing, and don't train if you have a contagious illness.

We sometimes take photos or video in the gym to promote KVZ on our website and social media. If you'd prefer not to appear, tell us in writing and we'll respect that. For members under 18, a parent or guardian sets this preference when they sign the waiver.

Exercise carries inherent risks. To the extent permitted by law, and subject to the guarantees under the Australian Consumer Law, KVZ is not liable for injury, loss or damage arising from your use of the gym, except where caused by our negligence. This clause is read together with the membership waiver you sign.

We may update these terms from time to time. We'll post the updated version here and, for material changes, give you reasonable notice.

These terms are governed by the laws of Queensland, Australia.

• When someone joins on a paid membership using your referral code, you and that new member each receive $5 per week off your membership.
• Your discount as the referrer applies for each referred member while you are both active paying members, and stacks if you refer more than one person. It reduces as your referred members leave, and is capped so it never brings your fee below $0.
• The new member keeps their own $5 per week welcome discount for as long as they remain an active member, even if their referrer later leaves.
• Referral discounts have no cash value, can't be exchanged for cash, and apply only to recurring memberships (not packs, passes or one-off classes). One referral code applies per new member, and it can't be combined with the teen rate (the larger discount applies).
• We may change, pause or withdraw the referral programme at any time. We may also withhold or reverse a discount where a code is misused or a membership is cancelled and refunded.

Questions about these terms? Email hello@kvzperformance.com or call +61 7 3473 4333.