Delete your account

This page explains how to delete your account and personal data from the KVZ Performance app, published by KVZ Performance Pty Ltd (ABN 75 697 828 176).

You can delete your account in either of these ways:

• In the app: go to Profile → Delete account and confirm.
• By email: email hello@kvzperformance.com from your account email address and ask us to delete your account. We'll action it for you.

If you still have an active membership, you'll need to cancel it first. Cancelling needs 4 weeks notice, and your membership stays active, and is billed, until the end of that notice period. Once it has ended, you can delete your account. Deleting your account is not a way to end a membership without notice.

When you delete your account, we remove your personal data, including:

• Your profile (name, email, mobile, date of birth, address).
• Your emergency contact details.
• Your health questionnaire (PAR-Q) answers and injury notes.
• Your bookings, check-ins, goals and community posts.
• Your login. You'll be signed out and can no longer sign in.

We keep the records we're legally required to hold even after you delete your account. This is mainly payment and tax records (held by our payment provider, Stripe), retained for the period required under Australian law (generally around five to seven years). These are kept for legal and compliance purposes only.

Email hello@kvzperformance.com or call +61 7 3473 4333.