Privacy Policy

KVZ Performance Pty Ltd (ABN 75 697 828 176), trading as KVZ Performance ("KVZ", "we", "us"), operates a gym at Unit 53, 3 Jackman Street, Southport QLD 4215. We are committed to protecting your personal information and handling it in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

• Identity and contact details: name, email, mobile number, date of birth.
• Emergency contact: name, phone and relationship.
• Health information: your pre-exercise (PAR-Q) answers and any injury notes you give us, so we can train you safely.
• Membership and attendance: your plan, bookings, check-ins and results.
• Payment information: handled by Stripe. We receive confirmation of payments and your plan, but we do not see or store your full card number.
• How you heard about us: your referral source, so we can understand and thank our community.
• Marketing preferences: whether you've opted in to updates.

• To set up and manage your membership and bookings.
• To keep you safe (health screening, emergency contact).
• To take payment and issue tax invoices.
• To communicate with you about classes, your account and, if you've opted in, news and offers.
• To meet our legal and record-keeping obligations.

We do not sell your personal information. We share it only with the providers we use to run the gym, under confidentiality:

• Supabase: secure database and app hosting.
• Stripe: payment processing (PCI-DSS compliant).
• Others where required by law, or with your consent.

Your information is stored securely and encrypted in transit. We take reasonable steps to protect it from misuse, loss and unauthorised access. Some providers (such as Stripe) may store data outside Australia; we only use reputable providers with appropriate protections.

We only send marketing if you've opted in, and you can opt out at any time using the link in our emails or by contacting us. Account and safety messages are not marketing and will still be sent.

You can ask to access or correct the personal information we hold about you. Contact us and we'll help. If you're not satisfied with how we've handled your information, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

We keep your information for as long as you're a member and for a reasonable period afterwards to meet legal, tax and safety obligations, then we remove or de-identify it.

The app uses essential cookies to keep you signed in and to remember your preferences. It doesn't use them for third-party advertising.

Our public website pages may use analytics tools (Google Analytics and Microsoft Clarity) to understand how visitors use the site, for example which pages are popular and where people get stuck. These tools may set their own cookies and record general usage such as pages viewed and clicks.

Our public pages may also use the Meta (Facebook) Pixel to measure the results of our social media advertising and to reach people who have visited our site. This shares limited information with Meta, such as the pages you viewed and whether you made a booking. Meta may use this to show you our ads and to build advertising audiences. You can manage this through your Facebook and Instagram ad settings.

We do not run any of these tools inside the logged-in app, so your membership, booking, and health information is never sent to them.

We may update this policy from time to time and will post the current version here. Questions or requests? Email hello@kvzperformance.com or call +61 7 3473 4333.